Privacy Policy

Your privacy and data protection are our top priorities

Last updated: January 2024

Overview

Aetherstorm Quarion Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing your information to us, you consent to the collection and use of information in accordance with this policy.

Important: This policy applies to all guests, website visitors, and service users of Aetherstorm Quarion Hotel located at 1255 Bay Street, Toronto, ON M5R 2A9, Canada.

Information We Collect

Personal Information
  • Name and contact details
  • Email address and phone number
  • Mailing address
  • Payment information
  • Government-issued ID details
  • Date of birth
Stay Information
  • Reservation details
  • Room preferences
  • Special requests
  • Guest history
  • Service usage records
  • Feedback and reviews
Technical Information

We may collect IP addresses, browser information, device identifiers, location data, and website usage analytics through cookies and similar technologies.

How We Use Your Information

Service Provision

Processing reservations, providing hotel services, and managing your stay

Communication

Sending confirmations, updates, and responding to inquiries

Personalization

Customizing services based on preferences and previous stays

  • Legal compliance and regulatory requirements
  • Marketing communications (with your consent)
  • Security and fraud prevention
  • Service improvement and analytics
  • Emergency situations and guest safety

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

Category Description Examples
Service Providers Third parties who assist in operations Payment processors, IT services, housekeeping
Legal Requirements When required by law Government agencies, law enforcement
Business Partners With your explicit consent Loyalty programs, promotional partners

Data Security

We implement comprehensive security measures to protect your personal information:

  • SSL encryption for all data transmissions
  • Secure payment processing systems
  • Regular security assessments and updates
  • Access controls and staff training
  • Physical security of data storage facilities
  • Incident response and breach notification procedures
Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals within 72 hours as required by applicable privacy laws.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Guest Records

7 years after your last stay for tax and legal compliance purposes.

Marketing Data

Until you unsubscribe or withdraw consent, then deleted within 30 days.

Website Analytics

Anonymized data retained for 26 months for service improvement.

Security Footage

30 days unless required for security or legal purposes.

Your Privacy Rights

Under Canadian privacy laws (PIPEDA) and other applicable regulations, you have the following rights:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Withdrawal

Withdraw consent for marketing communications at any time

To exercise these rights, please contact our Privacy Officer using the information provided in the Contact section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

Cookie Type Purpose Duration
Essential Cookies Website functionality and security Session
Analytics Cookies Understanding website usage and performance 2 years
Marketing Cookies Personalized advertising and content 1 year
Preference Cookies Remembering your settings and preferences 1 year

You can manage cookie preferences through your browser settings or our cookie preference center.

Contact Our Privacy Team

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Aetherstorm Quarion Hotel

1255 Bay Street, Toronto, ON M5R 2A9, Canada

Phone: (416) 555-0142

Email: privacy@aetherstormquarion.info

We will respond to your privacy-related inquiries within 30 days of receipt.

Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be notified via email or website notice.

Complaints

You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.